◊ ITIL VERSION 3 FOUNDATION CERTIFICATE EX0-101 ONLINE TRAINING SERIES
Online ITIL Version 3 Foundation Certificate EX0-101 Training
Programming » ITIL
Check out these great money-saving course packages:
Only $99.95
ITIL Version 3 Foundation Certificate EX0-101 Series (13 hours)
ONLINE TRAINING FEATURES
- Learn online with these interactive online courses.
- Affordable Pricing (Only $99.95 for the complete series)
- A full year to complete the courses
- Retake the courses as many times as you like
- Measure your progress with assessment tests after each course
- Earn completion certificates after passing each assessment test
1. ITIL Version 3 Foundation Certificate EX0-101:1 Service Management
Time: 1 hours
This course explains how Service Management organizes IT functions and processes.
Objectives
- Describe what a Service is
- Describe the concept of Service Management
2. ITIL Version 3 Foundation Certificate EX0-101:2 Service Lifecycle
Time: 1 hours
This course describes the features of the Service Lifecycle.
Objectives
- Describe the structure and scope of the ITIL library
- Describe the goals and objectives of Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement
3. ITIL Version 3 Foundation Certificate EX0-101:3 Generic Concepts
Time: 1 hours
This course describes generic concepts concerning information technology infrastructure.
Objectives
- Explain the generic concepts and terminology of ITIL
4. ITIL Version 3 Foundation Certificate EX0-101:4 Key Principles and Models
Time: 1 hours
This course explains the key principles and models that underlie the information technology infrastructure library.
Objectives
- Explain the importance of Service Assets and Value Creation
- Discuss the major aspects of Service Design
- Describe the PDCA and Continual Service Improvement models
5. ITIL Version 3 Foundation Certificate EX0-101:5 Selected Processes
Time: 1 hours
This course explains selected ITIL processes that you'll need to understand.
Objectives
- Explain the basic concepts of Service Portfolio Management, Demand Management, Financial Management, and Service Level Management
- Explain the basic concepts of Change Management
- Describe the 7-step improvement process
- Explain the basic concepts of Incident Management
6. ITIL Version 3 Foundation Certificate EX0-101:6 Selected Functions
Time: 1 hours
This course describes the Service Desk, Application Management, IT Operations Management, and Technical Management functions.
Objectives
- Describe the roles and responsibilities of the Service Desk function
- Describe the roles and responsibilities of the Application Management function
- Describe the roles and responsibilities of the IT Operations Management function
- Describe the roles and responsibilities of the Technical Management function
7. ITIL Version 3 Foundation Certificate EX0-101:7 Selected Roles
Time: 1 hours
This course explains the Process Owner and Service Owner roles, and describes the use of the RACI incident response chart.
Objectives
- Describe the responsibilities of the Process Owner role
- Describe the responsibilities of the Service Owner role
- Explain the purpose and use of the RACI model
8. ITIL Version 3 Foundation Certificate EX0-101:8 Technology and Architecture
Time: 1 hours
This course describes how Service Automation assists with integrating Service Management processes.
Objectives
- List generic requirements for an integrated set of Service Management technologies
- Explain how Service Automation helps to integrate Service Management processes
9. ITIL Version 3 Foundation Certificate EX0-101:9 ITIL Qualification Scheme
Time: 1 hours
This course explains the importance of qualifying for ITIL certification.
Objectives
- Explain why qualifying for ITIL certification is important
10. ITIL Version 3 Foundation Certificate EX0-101:10 Practice Exam 1
Time: 1 hours
This course presents questions that will help you prepare for the ITIL Version 3 Foundation Certificate EX0-101 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect option was wrong and what to look for in correct answers.
Objectives
- Complete the practice exam questions
11. ITIL Version 3 Foundation Certificate EX0-101:11 Practice Exam 2
Time: 1 hours
This course presents questions that will help you prepare for the ITIL Version 3 Foundation Certificate EX0-101 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect option was wrong and what to look for in correct answers.
Objectives
- Complete the practice exam questions
12. ITIL Version 3 Foundation Certificate EX0-101:12 Practice Exam 3
Time: 1 hours
This course presents questions that will help you prepare for the ITIL Version 3 Foundation Certificate EX0-101 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect option was wrong and what to look for in correct answers.
Objectives
- Complete the practice exam questions
13. ITIL Version 3 Foundation Certificate EX0-101:13 Practice Exam 4
Time: 1 hours
This course presents questions that will help you prepare for the ITIL Version 3 Foundation Certificate EX0-101 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect option was wrong and what to look for in correct answers.
Objectives
- Complete the practice exam questions
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